Privacy Policy

We take our customers’ privacy seriously and we will only collect and use your personal information as outlined below.

Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry’s best practice.

Personal information collected

The Amazing Baby Company ‘TABC’ (www.theamazingbabycompany.com.au) does not sell, share or trade customers’ personal information collected online with third parties.

Personal information collected online will only be disclosed within our corporate group for internal and marketing uses only.

Collection of Personal Information

The personal information we collect from you will be used in some or all of the following ways:

• To provide assistance with warranty queries
• To provide customer service regarding products and spare parts
• To provide stockist information
• To provide marketing information that is relevant to TABC brands
  

Chatbot Interactions

When you engage with the TABC website’s Zen Desk chatbot, we may collect and store information that you voluntarily provide during the interaction. This can include your name, email address, order details, product preferences, or any other personal information you choose to share. The data collected through the chatbot is used to enhance our customer service, assist with your enquiries more efficiently, and improve the overall functionality of our support systems. In addition, non-identifying data such as timestamps, query types, and response performance may be analysed internally to better understand customer needs and refine our services. All chatbot interactions are subject to the same privacy and security safeguards outlined in this policy, and your information will not be used for unrelated marketing purposes without your explicit consent.

Security of Your Personal Information

The Amazing Baby Company ensures that all information collected will be safely and securely stored.

We protect your personal information by:

• Restricting access to personal information
• Maintaining technology products to prevent unauthorised computer access
• Securely destroying your personal information when it’s no longer needed for our record retention purposes
  

Disclosure of Personal Information

We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from www.theamazingbabycompany.com.au

In exceptional circumstances, we may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

The Amazing Baby Company is committed to complying with the Privacy Act and the National Privacy principles.

About Breaches of Privacy

If you believe that your privacy has been breached by www.theamazingbabycompany.com.au please contact us at info@theamazingbabycompany.com.au and we will resolve the issue.

Changes to the Privacy Policy

The Amazing Baby Company reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us at info@theamazingbabycompany.com.au